How long do I have to return an item?
All return requests must be submitted within 30 days of delivery date and have a "Return of Merchandise Application."
What are conditions for returns & exchanges?
- Items must be returned in NEW condition : Unworn, Un-altered, Unwashed, and have all tags attached.
- Items must be in its original manufacturer packaging with all contents of the original package.
- Items must be returned within 5 business days of the RMA issue date.
- Items must be returned with RMA number and a copy of original receipt.
How can I fill out a "Return of Merchandise Application?"
A RMA should always be requested prior to returning an item for a refund or exchange. You can complete an RMA request form by clicking here or by emailing our customer service team directly at email@example.com.
What will I need to fill out an RMA request form?
You will need to provide the order number, SKU number of the item, item description, and reason for return. Once the form is filled out completely and submitted, the RMA request is usually responded to within one business day.
How will I know whether or not my request has been received?
You will be emailed a confirmation email with your RMA number and will be notified whether or not your return or exchange request form has been approved.
How long do I have to ship my item for a return?
Items must be returned within 5 business days of the RMA approval issue date.
What should I include when shipping my return?
First, be sure to pack the item securely in the original packing material. All returns must be accompanied by a copy of the invoice and please write your RMA number on the outside of the shipping box.
Who pays the return shipping cost?
All returns must be shipped pre-paid by the customer. Please use carriers that offer delivery notification (i.e. UPS, USPS, DHL or FedEx). We suggest that you insure the package for the full value of the merchandise.
How will I know that the return has been received?
You will receive an email notification as soon as the return has been processed.
Please note that receiving an RMA number does not guarantee that the return/exchange has been completed. All returns/exchanges are subject to a final inspection and a restocking fee of 10% of product purchased amount or $20 whichever is less. Shipping and handling charges are not refunded. Any return that we find has not followed our specified return conditions and instructions may be declined and returned to customer at customer's cost or will be subject to an additional fee to cover the price of the original new condition.
What if I receive a defective item?
"Defective" items mean that the items have an originally manufactured flaw. The flaw existed before shipping and was not created in transit. We pride ourselves on the quality of our merchandise and do our best to prevent a defective product from shipping. In the event that you do receive a defective product please contact our support team to report the defective item and request an RMA number within the first 15 days of delivery. Defective items can only be exchanged for the same non-defective item. Refunds are not provided.
What if I receive a damaged item?
If your item arrives damaged, it is always best to refuse delivery because shipment damage is a "Non-Warranty" issue. However, if you receive an item that is damaged as a result of shipping, please contact us by e-mail or phone immediately. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container and/or product. We can file a damage report with the shipping company and make arrangements to resolve the damage.
What if my shipped order is incorrect?
We'll send a call tag for all incorrectly shipped items so that you can drop your shipment off at your local UPS store. Once the item is checked and received, we will ship out the correct item immediately. Please notify us with the tracking number by email at firstname.lastname@example.org.
What is the exchange policy?
The restocking fee may be waived if you place a replacement order of equal or greater value at our online store at the time of return, not necessarily for the same item. For exchanges of items, a new order must be placed before receiving your non-defective returns. We will issue refund after receiving non-defective returns.
How will my refund be issued?
All refunds will be issued in the original form of payment. Refunds are not issued before the merchandise has been received, evaluated, and processed by our Customer Care Department. Please allow 5 business days for your return to be processed upon arrival.
To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. Our address for all returns and exchanges is as follows:
Attn: Customer Care
2076 RT 70 East
Cherry Hill, NJ 08003