How Do I Return or Exchange an Item?
Request a return with us by contacting us at firstname.lastname@example.org. Please let us know why you’re returning the item and if there was anything wrong with your order.
Return requests must be made within 30 days of receiving the item. After that period, no return requests will be honored.
Purchase a shipping label from the courier of your choice and address it to the following location:
Attn: Customer Care
2076 RT 70 East
Cherry Hill, NJ 08003
You can use the original packaging the item came in or your own. However, please return all items in NEW condition with all tags and/or boxes.
Leave the package with your courier and the item will be delivered to our location. To best help track your return, please keep a copy of the return package’s tracking number. If there are any issues, please contact us and provide that tracking number.
Once we receive your item, we will issue a refund or ship your exchange depending on the case. Please note that all extra charges for standard or expedited shipping are non-refundable.
How will my refund be issued?
All payments are returned to the original method of payment. Refunds are not issued before the merchandise has been received, evaluated, and processed by our Customer Care Department. Please allow 5 business days for your return to be processed upon arrival.
Who pays the return shipping cost?
All returns must be shipped pre-paid by the customer. Please use carriers that offer delivery notification (i.e. UPS, USPS, DHL or FedEx). We suggest that you insure the package for the full value of the merchandise.
How will I know that the return has been received?
You will receive an email notification as soon as the return has been processed.
What if I receive a defective item?
"Defective" items mean that the items have an originally manufactured flaw. The flaw existed before shipping and was not created in transit. We pride ourselves on the quality of our merchandise and do our best to prevent a defective product from shipping. Please contact us immediately if you receive a defective item at email@example.com or call us at 1-888-448-8311.
What are your customer service hours?
Our operating hours for phone and live chat are as follows:
Monday ~ Friday : 9am - 9pm
Saturday : 9am - 5:30pm
Sunday : 11am - 4pm
E-Mails are answered 24 hours a day, 7 days a week.
I have a question, not related to an order or a return. Where can I contact you?
You can still contact us by e-mail or phone at the above address and number. Please see our Frequently Asked Questions for the quickest answer.
Thank you for shopping with us!