Frequently Asked Questions

Payment Authorization

How is payment authorized?

When a credit card order is successfully created with Lee, an automatic hold is placed on the available funds for the order. This hold disappears within 3-5 business days should the transaction not be authorized by cancellation, or rarely, out-of-stock item   status.

How long is the hold for?

The length of the hold is determined by your credit card provider or bank. You will never be charged for a cancelled order.

How are PayPal orders authorized?

For all PayPal orders, funds are charged automatically and must be refunded in the case of a cancellation. A hold may still be placed on the order, which will be removed after 7 days.

How are Prepaid cards authorized?

Prepaid cards are authorized by the companies that host them (Visa, American Express or Mastercard). Please contact the issuing company for further information.

My card was declined because of an error in address or insufficient funds and the transaction still shows on my statement. How can I remove this?

Unfortunately, declined payments may still appear on your statement as they are considered pending. The charge will be removed by the bank in the same waiting time as a non-authorized order (3-5 business days).

Order Status

How Can I track My Order?

At we guarantee a secure and safe shopping experience. Our web site uses 128-bit encryption, among the most powerful encryption standards available; to protect any information you enter online.

To track your order online :
1. Go to My Account and enter your log in email and password
2. Select order status, click on the link that says "Shipped-Tracking#".
3. Log on to either or to further track your item.

If you find that we have provided incorrect tracking information to the carrier, please contact us immediately. We will contact the shipping carrier to correct the shipping status.

How Do I cancel An order

You may cancel an order prior to processing at our center by calling 1-888-448-8311. Once your order is cancelled we will send you a confirmation email. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Polices for an easy return.

Account Management

How Do I Create an Account?

Creating an account is easy! To create an account with, first click the "Register" link. Enter your information and then hit the "Submit" button at the bottom of the registration page. That's it! Be sure to check your email as you'll receive a confirmation email once your registration is complete.

I did Not RECEIVE A Confirmation E-mail?

Check your spam box and be sure to add us to your contacts list to ensure delivery in the future.

How can I modify my account information?

To modify your account, click here or sign in using your registered email address and password. You'll be able to see and make changes to your existing account information there.

What if I forget my log-in email or password?

If you don't remember what email address or password is associated with your account, please click here. An email will be sent to you to reset the password and will allow access to your account.

Privacy & Security

Is Ordering Online Safe?

At we guarantee a secure and safe shopping experience. Our web site uses 128-bit encryption, among the most powerful encryption standards available; to protect any information you enter online.

Is my information kept private?

All information received through the website is always kept confidential. We do not and will never sell, rent, or share your name, mailing address, email address or any other data that can personally identify you in any way to any other company, nor will we contact you without your explicit permission. You can check out our complete Privacy Policy here.

Payment & Shipping

What are the payment options?

We accept Visa®, MasterCard®, American Express®, Discover, PayPal and Google checkout through Secured Socket Layer(SSL) technology to ensure the security of your on-line payment transaction.

What are your shipping options?

We offer a UPS or USPS shipping option to all of our customers who place orders to be shipped within the 50 states of the United States.

What are the shipping charges?

Shipping and handling is calculated based on a number of factors including the shipping method, the weight of the package, and the destination of the shipment, fuel surcharges and fulfillment costs. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Many times, free shipping is included!

When can I expect my order to arrive?

Most orders will be processed within 1 business days from receipt of your order. You will receive an email with tracking information once your order has shipped. However, some orders may take longer based on a number of individual circumstances. For example, orders that come in over the weekend or holidays are processed the next business day.

What if my item is not readily available or becomes out of stock?

Sometimes, orders may be in back order and temporarily out of stock. We understand that a prompt delivery is important and try to keep our website updated with up to the minute data to limit this possibility. But, if any items you order are on backorder you will be contacted within 24 hours by either e-mail or phone. You can either choose to wait for the item to be restocked, or remove it from your order with a full refund.

Is shipping available internationally? What are the shipping charges?

International shipping is available upon request. Please contact us to obtain a shipping quote for the item/items of interest. All international shipping are offered via USPS.

Is there sales tax?

Sales tax is added to all applicable orders delivered within New Jersey. If your organization is a New Jersey based tax exempt organization please contact our customer support by e-mail at or by calling 1-888-448-8311.

Is free shipping available?

With the exclusion of special promotions, free shipping applies to orders of $100 or more that are being shipped via UPS Ground or USPS in the Contiguous US ONLY. Unfortunately, free shipping does not apply to Alaska, Hawaii, Puerto Rico or International orders.

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