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Payment Authorization

How is Payment Authorized?

When a credit card order is successfully created with Lee Newman, an automatic hold is placed on the available funds for the order. This hold disappears within 3-5 business days should the transaction not be authorized by cancellation, or rarely, out-of-stock item status.

How long is the hold for?

The length of the hold is determined by your credit car provider or bank. You will never be charged for a cancelled order.

How are paypal orders authorized?

For all PayPal orders, funds are charged automatically and must be refunded in the case of a cancellation. A hold may still be placed on the order, which will be removed after 7 days.

How are prepaid cards authorized?

Prepaid cards are authorized by the companies that host them (Visa, American Express, or Mastercard). Please contact the issuing company for further information.

My card was declined because of an error in address or insufficient funds and the transaction still shows on my statement. how can i remove this?

Unfortunately, declined payments may still appear on your statement as they are considered pending. The charge will be removed by the bank in the same waiting time as non-authorized order (3-5 business days).

Order Status

How can I track my order?

To track your order online:

1. Go to My Account and enter your log-in utilizing your email and password.

2. Select Order Status, click on the link that says Shipped Tracking #.

3. Log on to either or to further track your item.

How do I cancel an order?

Please contact us any time before an item ships out. We may not be able to cancel orders that have already shipped. Once the package is received by the courier, it cannot be cancelled.

Account Management

How do I create an account?
Creating an account is easy! To create an account with Lee Newman, first click the Register link. Enter your information and then hit the Submit button at the bottom of the registration page. That's it! Be sure to check your email as you will be receiving a confirmation email once your registration is complete.
I did not receive a confirmation e-mail...

Check your spam box and be sure to add us to your Contacts List to ensure delivery in the future. Please also check the email used to place the order is the correct one.

How can I modify my account information?

To modify your account, Click Here or Sign In using your registered email address and password. You will be able to see and make changes to your existing account information there.

What if I forget my log-in email or password?

If you don't remember what email address or password is associated with your Lee Newman account, please Click Here. An email will be sent to you to resent the password and will allow access to your account.

Privacy & Security

Is ordering online safe?
At Lee Newman, we guarantee a secure and safe shopping experience. Our website uses 128-bit encryption, among the most powerful encryption standards available, to protect any information you enter online.
Is my information kept private?

All information received through Lee Newman is always kept confidential. We do not and will never sell, rent, or share your name, mailing address, email address, or any other data that can personally identify you in any way to any other company, nor will we contact you without your explicit permission.

Payment & Shipping

What are the payment options?
We accept Visa, MasterCard, American Express, Discover, PayPal and Google check out through Secured Socket Layer (SSL) technology to ensure the security of your online payment transaction.
What are your shipping options?
We offer UPS or USPS shipping options to all of our customers who place orders to be shipped within the 50 United States.
What are the shipping charges?
Shipping is calculated as a flat rate to you based on our current courier charges. Free shipping is available for all orders. For expedited shipping, other charges may apply at checkout for orders that do not meet the free expedited shipping threshold.
When can I expect my order to arrive?
Most orders will be processed within 1 business days from receipt of your order. You will receive an email with tracking information once your order has shipped. However, some orders may take longer based on a number of individual circumstances. For example, orders that come in over the weekend or holidays are processed the next business day.
Is shipping available internationally? What are the shipping charges?
International shipping is available provided through USPS. No other carriers are used for international shipping.

International Shipping may require customs charges. These are levied by the destination country at the time of delivery. Our store has no control over this. We strongly recommend contacting your local customs office prior to ordering.

The use of freight forwarders is strictly forbidden by our site. Any orders that are seen to be using freight forwarding will be cancelled. Any return requests for orders that need were shipped using a freight forwarder will be denied.
Is there sales tax?
Sales tax is added to all applicable orders delivered within New Jersey. If your organization is a New Jersey-based tax exempt organization, please contact our customer support e-mail at support@leenewman.
Is free shipping available?
Free shipping is available with all purchases. Free shipping services are generally provided by USPS Priority Mail and take between 1-4 days for delivery. In some cases, we may ship UPS Ground at our discretion.

2-Day shipping is available for all orders over $100. Services provided range from general ground shipping to UPS or FedEx 2-Day depending on shipping location.

Still have more questions?